Why is the system not using Itemized deductions even though it is higher than standard deduction. Returns keeps defaulting to standard deduction

[Just-Lisa-Now-]

give us some numbers....how much is itemized and how much is standard?

[BobKamman]

And how much is the charitable deduction allowed without itemizing?

[Lizzyjane]

Standard is 18,650

Itemized is 21,000

[Lizzyjane]

$300

[BobKamman]

I don't use ProConnect.  Is there a box somewhere that can be checked, "Use standard deduction even if less than itemized" ?   And it was checked in error.