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- New York e-signature Form TR-579-IT won't go through to the client's envelope
New York e-signature Form TR-579-IT won't go through to the client's envelope
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beesnberries
Level 1
03-25-2023
09:20 PM
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I tried it two ways, and neither worked. I checked it on the list of standard documents, along with the Federal 8879 and another state. After several attempts, I sent the Federal 8879, the other state request, and a copy of the return to the client, knowing the New York form was missing.
I tried to create a 2nd authorization request, this time with only TR-579-IT. After selecting it, the next screen has no documents listed and asked me to add documents to sign. I didn't want to do that.
Therefore, it seems that it is a bug in ProConnect Tax. Any suggestions?
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nononono
Level 2
03-26-2023
07:57 AM
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When you are doing a NY return, it shows multiple TR-579's. Don't unselect any of them. You can unselect the NYC/MCMT ones, but the TR-579-IT and the TR-579-IT(CREDIT) need to be left checked.
