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My 2018 won't open after entering the password. It's frozen on the next page before the list of clients showsup. Any ideas.

carolsawaya858
Level 2
 
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Accepted Solutions
itonewbie
Level 15

Try one or a combination of the following.  Usually, these will resolve your issue.  Let us know how it goes:

  • Reload frame (for PC, right-click in the area where you see the spinning circle/dots and choose Reload frame)
  • Clear cookies/cache/history;
  • Restart browser/computer/device; and
  • Use another browser/computer/device
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Still an AllStar

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4 Comments 4
George4Tacks
Level 15
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carolsawaya858
Level 2
Tried that before I submitted the question, it did not work. Said there was no such path. I tried a 'round about' and it worked. Will contact Lacerte on the next business day and have them check the paths. Thanks!
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George4Tacks
Level 15
If you are on the server, or using a standalone, just use C:\Lacerte\18tax\Setup18\Taxsetup.exe /Force
Copy this text > C:\Lacerte\18tax\Setup18\Taxsetup.exe /Force
Press the Windows key + R (at the same time)
In the Open: window you may see some other text, just paste what you copied in that box and press enter
In the future, be careful of how the wonderful posts your question - We are "Lacerte" without all the added verbage of ProConnect Lacerte - Your question seems to have posted for the online version, in which case look at the answer below

Answers are easy. Questions are hard!
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itonewbie
Level 15

Try one or a combination of the following.  Usually, these will resolve your issue.  Let us know how it goes:

  • Reload frame (for PC, right-click in the area where you see the spinning circle/dots and choose Reload frame)
  • Clear cookies/cache/history;
  • Restart browser/computer/device; and
  • Use another browser/computer/device
---------------------------------------------------------------------------------
Still an AllStar
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