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- Link will not send an invite email. It just hangs up with spinning blue dots. Is anyone else having this issue?
Link will not send an invite email. It just hangs up with spinning blue dots. Is anyone else having this issue?
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russ1
Level 3
02-27-2021
06:53 PM
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1 Comment 1
itonewbie
Level 15
02-27-2021
07:16 PM
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It can happen. ProConnect Tax (and, therefore, the Intuit Link drawer within) is a bit temperamental sometimes but following the steps outlined below should resolve most issues:
- Use only ProConnect Tax-supported browsers (see https://proconnect.intuit.com/community/product-system-requirements/help/system-requirements-for-pro...);
- Clear cache and cookies;
- Exit and restart browser;
- Restart machine or device;
- Open ProConnect Tax only in incognito mode, always;
- Use another ProConnect Tax-supported browser if problem persists; and
- Use another machine or device, if available.
Opening ProConnect Tax only in incognito mode will help avoid most common problems.
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