Is chat support ("Assistant") down?

[JWellsTax]

I've tried asking questions all morning. All of my messages say "Sent," but I haven't gotten any kind of response from the "Assistant," virtual or human.

[Kathi_at_Intuit]

Hi @JWellsTax 

Thanks for bringing this to our attention. Let me check on this and get back to you. 

Thanks,

Kathi 

[Kathi_at_Intuit]

Hi @JWellsTax 

We have checked and there have been no reports. 

To make sure we are taking the same path as you, we went to Help>Assistant and typed in a questions and also asked something. We do get a response. If this is the same path you are taking this support article may help:

Troubleshooting browser issues when visiting Intuit websites

Otherwise we would recommend trying a private browsing window or a different browser to see if this works. 

Let us know if this helps!

Thanks, 

Kathi 

[JWellsTax]

 I tried opening chat in an incognito window and a different browser. It just keeps skipping to this.

[Kathi_at_Intuit]

@JWellsTax  Thanks so much for the added information. We’re going to check further into it and will share an update once we have more information.

Appreciate your patience!