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- If a SSN number imported incorrectly and now it is locked and I can not change it, what do I do for this?
If a SSN number imported incorrectly and now it is locked and I can not change it, what do I do for this?
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amber2
Level 1
04-18-2023
06:28 AM
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Clients SSN imported incorrectly and it caused a rejected extension. Now it will not let me fix the SSN but I have already used a credit on the extension so what do I do?
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George4Tacks
Level 15
04-18-2023
08:46 AM
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Unlock the return https://proconnect.intuit.com/support/en-us/help-article/electronic-filing/lock-unlock-returns-proco...
Change the SSN and re submit
Contact support and explain - they should give you the credit back.
Here's wishing you many Happy Returns
IntuitCharlene
Moderator
04-18-2023
03:53 PM
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For ProConnect Tax you actually don't even have to call anymore for the credit. In the article ProConnect refund and cancelation policy and request form it actually has a little form embedded directly in the article that you put in your refund request.
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