How do I clear a critical error for NYS ID authentication of deceased taxpayer with a surviving spouse ? (error Ref #46905)

[tonyp1085]

In the client information I have done the following, but am still getting the critical diagnostic error:

-Indicated date of death for taxpayer

-entered ID verification information for the spouse

-tried both "identity not verified' and leaving it blank for the taxpayer

Thanks in advance

[George4Tacks]

Is there a driver's license or other ID used for prior years for the decedent? If not, looks like a paper return for NY.