Can you issue us a refund?

[cindy5]

Can you issue a refund for $54.95? I purchased 1 business filing and didn't realize I have to have an EFIN to actually submit the return. We are a small non-profit and are trying to submit our own returns. Our customer number is , Kenya. Please let me know if you can issue a refund?

[IntuitAustin]

I edited this to remove the personal details from the post

[abctax55 · Accepted solution]

Only customer support can do that.

This is a "user of the software" peer-to-peer forum, so we don't have that power.

[abctax55]

@Ashley at Intuit (aka Henry Jr)   Can you help this person out?
(I know I should tag someone else...but I can't remember who the PTO person is 🙂

[cindy5]

Thank you I did send an email...hopefully I will hear back.

[IntuitAustin]

That's me! @abctax55 I will send you an e-mail offline @cindy
You can also tag @Intuit Katie