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    Worksheet Links not working in 2020

    dloffice56501
    Level 1

    Have others seen it where the links inside say 1040 show green WKS but will crash Lacerte for the user when they click on them? 

    Give error as follows on the server: 

    Fault bucket 1977366414734559489, type 1

    Event Name: APPCRASH

    Response: Not available

    Cab Id: 0

     

    Problem signature:

    P1: w20tax.exe

    P2: 41.0.0.706

    P3: 60093ad6

    P4: ntdll.dll

    P5: 10.0.14393.3986

    P6: 5f77edb8

    P7: c0000005

    P8: 000aa933

    P9:

    P10:

     

    Attached files:

    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCECF.tmp.WERInternalMetadata.xml

     

    These files may be available here:

    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_w20tax.exe_9077488665bb3639f1e0df2614bc5bbb0d5be83_197a6a79_7b2af013

     

    Analysis symbol:

    Rechecking for solution: 0

    Report Id: aa6fcbb1-3352-4697-885f-2bccd7df92ce

    Report Status: 0

    Hashed bucket: a1082a5286289ed03b710447150a8901

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    2 Comments 2
    dloffice56501
    Level 1

    This was a problem where the ini file had to be refreshed

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    SDennard
    Level 1

    I am having this problem today 3/14/21. Was this corrected in an update? I am using most current update. What do I need to do to correct it?

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