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Worksheet Links not working in 2020

Level 1

Have others seen it where the links inside say 1040 show green WKS but will crash Lacerte for the user when they click on them? 

Give error as follows on the server: 

Fault bucket 1977366414734559489, type 1

Event Name: APPCRASH

Response: Not available

Cab Id: 0


Problem signature:

P1: w20tax.exe


P3: 60093ad6

P4: ntdll.dll

P5: 10.0.14393.3986

P6: 5f77edb8

P7: c0000005

P8: 000aa933




Attached files:



These files may be available here:



Analysis symbol:

Rechecking for solution: 0

Report Id: aa6fcbb1-3352-4697-885f-2bccd7df92ce

Report Status: 0

Hashed bucket: a1082a5286289ed03b710447150a8901

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2 Comments 2
Level 1

This was a problem where the ini file had to be refreshed

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Level 1

I am having this problem today 3/14/21. Was this corrected in an update? I am using most current update. What do I need to do to correct it?

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