With the last update I'm getting an error message & when I try to do the esignature it kicks me out of the program. Is any one else experiencing this?
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Yes, it's not working for me either..... it's trying to save the 8879 and copy of the return on my computer rather than creating the DOCUSIGN request to send.
Thanks, glad to know it's not just me. I hope they get a quick fix for this, what a pain!
Shelley,
I just called into Lacerte after finding that I also could not e-file or upload anything to SmartVault and it's a quick fix.
They had me run the "PDF Repair tool"
Go to HELP--->TROUBLESHOOT---> and then click on icon with the printer and a little wrench
Then just follow the prompts. It immediately helped me.
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