Welcome back! Ask questions, get answers, and join our large community of tax professionals.
- Topics
- Training
- Community
- Product Help
- Industry Discussions
- User Groups
- Discover
- Resources
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- Intuit Accountants Community
- :
- Lacerte Tax
- :
- Lacerte Tax Discussions
- :
- Support Agents Should Not Be Hanging Up on Tax Preparers
Support Agents Should Not Be Hanging Up on Tax Preparers
Options
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
CPA4Biz
Level 3
04-08-2022
08:38 PM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
Time after time, I'm experiencing that frontline Lacerte support agents are hanging up on me when they do not know how to solve an issue. The least they can do is call us back if it got disconnected in error but they hardly ever do that. Most of these support agents are pretty inexperienced and in their first year with Lacerte. This clearly shows how the support has deteriorated over years for Lacerte. Is Lacerte ever going to do anything to address this issue?
Labels
1 Comment 1
IntuitZacharyG
Intuit
04-12-2022
02:18 PM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
Our team should always be kind and helpful. We're very sorry to hear about this experience. Please share more details with us here if we can help further.
