Sell

[clarkcocpa]

I have been using Lacerte for over 30 years, and while I am a very small customer, this year has been horrific, which even your support people say.

You have credential foolishness, a tool hub which really doesn't work, times when one can't get the program on the screen and no one there knows how to fix it, promised returned phone calls that never happen, having to reboot the software when an update is required, and so much more.

I think that you need to pack it in and sell the software to a company that cares.

I do webinars, and many of the people know I use Lacerte.  Now, I can't even recommend your product or endorse it.

You need to compensate users for this foolishness you created and to can any responsible programmers.  At one point, I was on the phone with a second level support person for six hours who couldn't fix a problem.  Amazingly enough, you did not ask for a customer valuation.

Larry Lacerte would probably be embarrassed at what you have done to a once great program.

Sheldon Clark, CPA  02914