US ef Status not updating for efile accepted return. How do I fix?

[Lisa Dewey]

I have 70 returns that were efiled and accepted by IRS.   The US ef status say Sent to Lacerte.  I have tried to reconcile the ACK file but can't get the status to change.  Any idea how to update it.  We lock multiple returns by the ef status and need this fixed.  

[George4Tacks]

Select the client(s) and use E-File > e-file support tools > Reconcile ACKS received.

[Lisa Dewey]

I tried this also.   Did not work.

[George4Tacks]

How about 

If acknowledgements do not automatically apply

1. Highlight the client on the Client list.
2. Click the E-File menu.
3. Mouse-over Step 3 e-file acknowledgement status.
4. Select Update Acknowledgement Status for Selected Return(s).

My last suggestion is the dreaded call to support. 

[Lisa Dewey]

Already tried that too.   Also called support and the tech support couldn't find it in her manual to fix.  So, I'm screwed!  

[George4Tacks]

Maybe @IntuitBettyJo could be a really experience support person to help on Monday.

[IntuitBettyJo]

Hi there @Lisa Dewey 

Apologize for the delay, are you still having trouble with the e-file status? 

-Betty Jo 

[Lisa Dewey]

Yes, the problem is still there.   I did not have time to reach out to support.

[cindybissevon]

I have the same problem.  Can only call when you are not open.  I wake at 0300 west coast time.

[kb7]

I am having the same trouble for several clients I e-filed on May 15.  I called the support desk and was told I just need to wait a few more days because these clients are showing up in his system as approved; but it's been 11 days??

[abctax55]

@kb7 

Go to my account > dashboard.  In the "search" or the "what are you trying to do" box & enter efile acks or something similar...

You will then be able to search using various criteria & verify acceptance.  

I've had to do this more THIS year than in the previous three decades of using Lacerte.

And it's pathetic that support doesn't know this.  Jeez.

[kb7 · Accepted solution]

I just received the best help from Star Support.  The problem was my computer (machine) code changed (from GI to GJ) - not sure why or how that happened??  He walked me through going to the path that was shown on Help - Troubleshoot - Option Path. I followed that path then went to Mach and changed the code to match what he was showing (GJ), saved and closed.  When I went back to Efile-step 3-receive acknowledgement status -- woolah!  They all updated!  Hope this helps!

[SylmarTaxService]

Thank you, this helped.