Tax Types are greyed out

[Crystal]

Clicking on client -> Tax Type, I can only choose 3 options (Individual, Partnership & S-Corporate), all the others (Corporate, Fiduciary, Exempt Org., Estate, Gift, Benefit Plan) are greyed-out and I can't choose them.
Any ideas why is that?

[sjrcpa]

The greyed out ones have not been installed.

[Crystal]

Our IT group installed the software on my computer and I know we pay rep access on the ones that are currently greyed out, where the ones that are bold/darker print and we have access to are included in the software price we pay.  Does that have anything to do with this?  

[sjrcpa]

No. If they are greyed out they are not installed.

[sjrcpa]

Or Option 2 - You were not given the Trustee Rights to access those modules.

[George4Tacks]

Run 2019 Lacerte Web Setup again. Select all of the tax types you MIGHT want to use this year. That will add those missed on the original install.