I just upgraded the 2019 program only to find that now it won't start.
The icon has disappeared from the desktop. When I try to launch the
w19tax program from the File Explorer, I get this message in a pop-up window:
"Windows cannot access the specified device, path, or file. You may not have
the appropriate permissions to access the item."
I'm running Windows 8.1 Pro, 64-bit.
Best Answer Click here
This discussion has been locked. No new contributions can be made. You may start a new discussion here
Here is the FORCE instructions. They generally do the trick. https://proconnect.intuit.com/community/help-articles/help/how-to-perform-a-force-install-of-lacerte...
Reboot (if you haven't)
Reinstall via WebSetUP & force it even if it says the program is up to date,
Here is the FORCE instructions. They generally do the trick. https://proconnect.intuit.com/community/help-articles/help/how-to-perform-a-force-install-of-lacerte...
Thank you George. The instructions need a little updating, but I was able to get the program up
and running again very quickly.
You have clicked a link to a site outside of the Intuit Accountants Community. By clicking "Continue", you will leave the community and be taken to that site instead.