Operator very helpful

[Peepers1]

Jeffrey was very helpful and patient walking me through the process I need to learn.  Also very polite!  It's always a pleasure to work with someone that isn't in a rush and explains where to go in the program to find what you need. Great personality and friendly

[IRonMaN]

Is support asking you to come here to create a post like this?  Did they pay you to post this?  Do you work for Intuit?  What is the air speed of an unladen swallow?

[abctax55]

My suspicions too, Jeff.  I've seen the "do you want to rate up" window pop-up, but I always click on no.

I'm guess folks click on yes, then these glowing reviews show up.  And they are SO, SO helpful in dealing with program issues and/or tax issues.

I may click on 'yes'  the next time the inquiry comes up and respond in a less-complimentary fashion to see if my post appears.   I'm taking bets on it if anyone wants to chime in.

[IRonMaN]

After upteen years with pretty much nothing but complaints about support, there is something lutefisky going on here.  You would see maybe one or two posts a year saying something nice about support, but not like this year.  So, I'm not taking any bets against you on this one.

[joshuabarksatlcs]

Is support asking you to come here to create a post like this?

Did they pay you to post this?

Do you work for Intuit?

What is the air speed of an unladen swallow?

I have been thinking about doing a similar post from time to time, for kudos to Lacerte Support, and @IRonMaN encouraged me to do it. 

So far, the hold time for Lacerte Support is much less than once before. 

The usage of "Smart Look" is spiffy. 

The support staff - even those apparently having less knowledge - are a problem-solving bunch.  Keep up the good work, Lacerte!

Now, my answers to @IRonMaN 's questions:

No. 

No. 

No.  And:

(per google, thus MUST be correct)  In the end, it's concluded that the airspeed velocity of a (European) unladen swallow is about 24 miles per hour or 11 meters per second.    Jul 7, 2013

That is fast, considering my best time for a 100m dash (48 years ago) was 11.8 seconds.  

[IRonMaN]

But we are aware of the fact that Intuit does like to use NDAs so we know that we really can't completely trust that you weren't paid. 😜

[joshuabarksatlcs]

NDA = National Deniers Association?

Thanks for the heads-up.

RE: we really can't completely trust that you weren't paid.

Who are the we?

[IRonMaN]

We are the non-worms here.