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- Re: Not Working - Request REP Credit/Refund
Not Working - Request REP Credit/Refund
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David10
Level 3
10-03-2024
04:53 PM
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I tried to request REP credits using the online interface , but the system is not working. A message keeps popping up saying Oops, there was an error with submitting your refund request. Please resubmit a new request.
Also, another issue, I submitted a REP request 30 days ago, that has not been approved. Lacerte claims it takes 5-7 days to respond.
Should I call customer support ? Anybody have a suggestion ?
Thanks
2 Comments 2
SFSTaxPrep
Level 2
10-04-2024
12:26 PM
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I'm having the same issue. Apparently I have to waste 30 minutes of my extremely busy time waiting on hold with Lacerte to request a Refund. They are completely unaware of the issue.
