horrible customer service

[Sacco]

What's the average hourly wait to speak to someone at Lacerte - to buy an additional product no less?

[Sacco]

I suppose if everyone complains maybe they will listen - this is enough to drive me somewhere else

[BobKamman]

About the same wait as to speak to someone at IRS, about how much tax to pay.  

[George4Tacks]

Ask your question here before hitting the endless queue.

[vlcpa001]

I have been waiting for an hour just to find out how to change my scanner settings.  I AM in the process of dumping this program soon.  Love the program for 25 years but BAD support - ever since Intuit took over. 

[Just-Lisa-Now-]

How will the scanner be used with the tax program?

[Sacco]

Nope, I want to start a revolution against Intuit - get more **bleep** people to answer the phones.

[abctax55]

How is "changing my scanner settings the same as "buying a new product"?

And what am I missing about how Intuit knows anything about your scanner settings?  

Maybe I'm not using MY scanner to it's full capabilities ....

[George4Tacks]

The scanner user is different from the horrible service person. We still don't know the problem that the horrible service person was hoping to solve.

[Just-Lisa-Now-]

Battling windmills....have at it  LOL

[Just-Lisa-Now-]

Does Lacete utilize the scanner? I know ProSeries doesn't know or care if I have a scanner attached.

[IRonMaN]

After reading the activity in this post, I just have one question ------------------ Who's on first?

[abctax55]

Who's on first?

Obviously, "I" don't know 🤐