entering 6 digit sign in code

Forum|Forum|5 years ago
September 11, 2021
6 replies
44 views

Why did the sign in procedure change in the last couple of days so that instead of just being able to enter the 6 digit code, you have to take the extra step of clicking in the box to enter the code? It used to already be in the box ready for the code.

Lacerte Tax

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George4Tacks

Level 15

Where is this in Lacerte? I am not seeing it and I have the latest and greatest update.

A side note > If you click the image of your icon in the upper right and select My Profile, you can click which products you use. That will help to identify which software you are asking about.

Answers are easy. Questions are hard!

K

Kathleen1Author

Level 5

This is in Lacerte after entering the password, when we go to enter the verification code, you used to just have to type the code. It was already active in the entry box. Now you have to click in the box to be able to enter the verification code.

Sorry to be slow, but I didn't understand what you said about identifying the software I'm asking about. I did tag my post as a Lacerte issue. But when I click on my profile I don't see where you indicate the software?

George4Tacks

Level 15

Actually, we've been using it for a few years now. But the way it operates changed at the end of last week. Typically when you enter your password, it then jumps to the box to enter the validation code which is received on a cell phone and easily entered to activate the program. Last week, suddenly, the box to enter the validation code pops up, but it is no longer active for entering the validation code. So now an extra step is added, multiple times a day, to click in the box in order to enter the activation code to enter the Lacerte program. Seems like a small matter, but an extra click multiple times a day for multiple years of Lacerte is silly. I'm not sure why or how they changed it, unless it came from some sort of update on our end. Since no one else is chiming in, I'm beginning to wonder if somehow it is only affecting our office.

Maybe @1569 could get a company response.

Answers are easy. Questions are hard!

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