Printing US extension acceptance letter. I keep getting the error Printing Client Incomplete. Unable to setup ef acceptance letter. No application efilings were found. However, Lacerte status shows the US extension as Accepted.

[StacyatKeystone]

Lacerte instructions.... 

1. From the All Clients list, select the clients you need acceptance letters for.
2. From the E-File menu, select Step 4: Print e-file Acceptance letter.
3. Under Letter Type, select the letter that you need for this specific client.
4. Select Print/Email.
5. Select your Print Settings and then OK.
6. Select Close.
7. After the acceptance letter for a return print, its e-file status for that client will change from Accepted to E-file Complete.

However, most of my print requests get the following error message: Printing client "Client Name" Incomplete.  Unable to setup ef acceptance letter.  No application efilings were found.  Lacerte does show the client's US extension efile status as Print Acceptance Letter.  But it will not print the US extension acceptance letter, and it also will not change status from Print Acceptance Letter to Complete.  Is anyone else having this problem or does anyone know how to correct this issue?  

[George4Tacks]

Try the Lacerte Tool Hub https://accountants.intuit.com/support/en-us/help-article/system-responses/fix-common-problems-error...

There are printer repair tools. Use both. 

Restart your computer, sometimes that corrects errors. 

If that fails - Use Tool Hub to do a FORCE install.