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Message from Other User Keeps Opening
When opening the program, changing tax type, or attempting to open a client, a message from one of the other users in the office keeps appearing regardless of how many times it is dismissed.
Solution
While the messages from other users normally clear themselves out after they have been seen by all of the people currently using Lacerte, very rarely they can get stuck, causing the message to re-open endlessly.
This can be resolved by manually removing the message from the folder it is stored in:
Private messages with that little envelope up in the corner? There must be a block function somewhere in the settings....there is, open that little envelope and you can hit the little gear icon and manage your contacts, or in the case if someone is harassing you, you can report that user.
I remember this happening many years ago, but I don't remember the resolution. I suggest you contact support.
Possibly @abctax55 knows about messaging other users in Lacerte network.
@George4Tacks - my office is so, so small we just yell out to each other if there's an issue. Very, very professional
Message from Other User Keeps Opening
When opening the program, changing tax type, or attempting to open a client, a message from one of the other users in the office keeps appearing regardless of how many times it is dismissed.
Solution
While the messages from other users normally clear themselves out after they have been seen by all of the people currently using Lacerte, very rarely they can get stuck, causing the message to re-open endlessly.
This can be resolved by manually removing the message from the folder it is stored in:
Thank you @IntuitAlisa! You're my hero today. This worked and I could not be more thankful!
I did find mine on the C: Drive.
Thanks again!,
Jennifer
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