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See what's trending for the November 15th deadline (Form 990) and resources for the upcoming tax season. View Lacerte Hot Topics.
See what's trending for the November 15th deadline (Form 990) and resources for the upcoming tax season. View Lacerte Hot Topics.
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- No Password Reset Option for Intuit Link
No Password Reset Option for Intuit Link
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Grandmaster
Level 2
04-04-2022
01:34 PM
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Certain clients do not have the option to reset their password on the https://link.intuit.com site. My client forgot her password and attempted to have a code sent to her e-mail address. Once she entered the code, she was prompted to enter her password or contact customer support. There was no "I forgot my password" option.
I contacted customer support on behalf of my client and was told there was no way to have a password reset e-mail sent to the client. So I promptly hung up and called to speak to a different agent.
The next agent was more helpful. However, it took him a long time to get authorization from his supervisors to send the client a password reset e-mail. This was an hour long phone call! This is not acceptable and Lacerte needs to provide a better way for clients to reset their password.
I hope this issue gets resolved soon, as I am sure many others are experiencing the same thing.
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