Lacerte won't load

[bmckcpa]

Is anyone else having trouble getting lacerte to load?  It worked fine until this morning when it started taking a very long time to load.  Now it will not load at all.  i have tried turning off my computer hoping that would help with no luck.  

[abctax55]

Try reloading the software via WebSetUp and FORCE it even if it says all is up-to-date.

Web Setup: To download the program using Web Setup go to Start, All Programs, Lacerte, choose Lacerte Web Setup for the program you are wanting to update.

[bmckcpa]

Thanks for the suggestion.  Will try tomorrow when I am fresh and less frustrated.

[abctax55]

I can only imagine... Please report back & let us know.  Good luck.

Do you have good backups?

If not, use file explorer & copy/paste ALL of the .idata, cdata, sdata, rdata, pdata, fdata folder to a safe place.  I do that as a routine "backup" daily, and I name that file by the date (i.e 3.28.20)  I have such folders dated pretty much every single day of tax season.   NOT that I have OCDC or anything <w>.

Might as well do the options19, and setup19 folders too.   

JUST in case - .....  then I can walk you thru how to access your files from those if necessary.

[bmckcpa]

I broke down and called Lacerte Sunday morning and had great support.  Your solution was the ultimate answer but only after some other issues were cleared out.  Thanks for the suggestion.

[abctax55]

Glad you're back up & running.