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Lacerte sign in screen for 2019 and 2020

Level 1

3 new laptops we have will not show the characters as you type on the sign in screen in TY19 & TY20 all previous years work fine.

I've tried Lacerte Tools Hub and re-installing with no luck. Anyone else had this problem and fixed it?

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1 Comment 1
Level 15

NEW laptops - maybe it is this monitor issue


This is specific to ProSeries, but apparently may apply to Lacerte https://proconnect.intuit.com/community/proseries-tax-discussions/discussion/proseries-preventing-en...

I think you may need to call support. 

Here's wishing you many Happy Returns