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See what's trending for the November 15th deadline (Form 990) and resources for the upcoming tax season. View Lacerte Hot Topics.
See what's trending for the November 15th deadline (Form 990) and resources for the upcoming tax season. View Lacerte Hot Topics.
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- Lacerte keeps crashing...
Lacerte keeps crashing...
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ilya
Level 1
04-02-2024
04:18 PM
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Hi,
Looking to see if someone may have a sollution to our prolem. About 4 weeks ago, our users started to report Exception occurred in the tax engine errors. Lacerte is up to date. Our servers are up to date. I have worked with Lacerte support on this and they escalated me but still no resolution.
Our setup:
The lacerte data files are hosted on a file server.
What I have tried so far:
Updated Lacerte.
Disabled backups.
Disabled AV on both server and client end.
Ran WebSetup from tool hub.
Ran TaxSetup from data folder.
No cotrelation in event viewer.
Users are unable to reproduce this error and it happens randomly.
Below is from the error tab.
4/2/2024 12:46:11 PM - Exception: TEdit
EAccessViolation: Access violation at address 00EFCB40 in module 'w23tax.exe'. Read of address 000002C0 @00EFCB40
Owner: [frmView.frmMain.TApplication.]
Parent: [TitlePanel.TitlePanel.WorkPanel.frmMain.]
TEdit
4/2/2024 12:46:11 PM - Exception occurred in the tax engine.
Exception occurred in the tax engine: Failure saving Tax Manager data: Access violation at address 14A16E98 in module 'lscatebridge.dll'. Read of address 00000000
Thank you!
