My Lacerte program keeps freezing or locking up after 10-15 minutes. I have to close program and re-open/login after EVERY single return I prepare because if I don't and it does the lock up thing it messes up my entire client list screen. Most times it just lists the same client name all the way up and down the screen. It also removes columns like name, status, etc., and adds columns like preparer number, client zip code, etc. - weird things that I do not need on my client list - and yes, I download updates immediately when they become available. I have to because I am constantly waiting on forms to become available.
It does this in every tax return module and on every computer in our office. I have also uninstalled and reinstalled entire program multiple times. So I really do not think it is a hardware problem. It is really becoming annoying and time consuming to have to constantly be signing back in for every return I prepare.
Anyone else having this issue? Did you resolve it?
