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pgtz
Level 1
11-04-2021
10:28 AM
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I cancelled my order last week on 28 OCT 2021. I was told that day, that the yet to be processed pre-order would be cancelled, it was not.
On 01 NOV 2021, I called they told me that my renewal fee, that was not supposed to be processed would be refunded by today, 04 NOV 2021.
On 04 Nov 2021, I called and spoke to an agent who initially hung up on me, and who now is telling me it will take 14 days to refund a transaction that I cancelled on that day. I asked to speak to his supervisor, or his manager. He won't do it.. He has hung up on me a second time.
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1 Comment 1
IntuitGabi
Community Manager
11-05-2021
10:00 AM
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@pgtz This is not ideal.
The standard time frame for funds to be returned on the original payment method is often 7-15 business days (depending on the bank).
We'll research these interactions and confirm that everything has been processed on our end, thank you. I'll keep you updated.
