Is anyone else frustrated by how many "Frequently asked questions"/"More info" links in Lacerte don't work?!

[hschweit]

Almost every link for additional info within Lacerte takes me to a "no page found...redirecting to Community" page instead of ACTUALLY connecting me with the information I'm seeking! And the topics are often unclear on Community, including how Lacerte and Proseries answers get intermingled. PLEASE create a RELIABLE source of answers and information for software questions!

[George4Tacks]

I seems the motto is "If it works, break it." "If it doesn't get fixed, dump the poor fools onto the forum" 

[IRonMaN]

Sounds like you are having issues with Intuit's Single User Convenient Key System, also known as SUCKS.  

[Anonymous]

@hschweit Are you willing to screenshot or recall where in the program you experience "More Info" misdirects? We can look into it. Thank you!! 

[hschweit]

Today, Screen 55.081 - "Frequently Asked Questions" for "New Jersey Residence Information"

Have a PY client, NJ/FL, and was looking for guidance on how to have Lacerte allocate.

[IRonMaN]

But what are you allocating?  FL doesn't have individual income taxes.

[hschweit]

How to get Lacerte to allocate 36% to NJ yet keep 100% for fed. Nothing for FL. Already solved that issue at this point... was specifically posting about the issues with bad links within the software and the confusing or incomplete guidance from community as a help tool. Thanks.

[enCPA]

Individual Module, Screen 74, Treaty-Based Return Position Disclosure. The "Frequently Asked Questions" link essentially brought me here.

[IRonMaN]

In that case:

WELCOME!

[George4Tacks]

@Anonymous Lacerte used to have  very good links in product, but switching to this new forum many (most?) of them went away, but the links may still point at old articles. Other links just dump you on the forum and you get to add to your frustration by trying to search for them in a pretty bad search engine.

E.G.

This this very enlightening article. https://accountants-community.intuit.com/articles/1606083&src=lscosi?ptolink=https://accountants-community.intuit.com/articles/1861248-form-1040-schedule-d-faqs&src=ptoosi

If I putz with that link I am able to find what some whizkid at ProConnect did by appending the new article to the old article (which does not exist any longer.)  I should not have to putz with this!!!

https://proconnect.intuit.com/community/form-8949/help/form-1040-schedule-d-faqs/00/5257