Welcome back! Ask questions, get answers, and join our large community of tax professionals.
- Topics
- Training
- Community
- Product Help
- Industry Discussions
- User Groups
- Discover
- Resources
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- Intuit Accountants Community
- :
- Lacerte Tax
- :
- Lacerte Tax Discussions
- :
- Intuit Link will not load client requests
Intuit Link will not load client requests
Options
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
lancermc
Level 3
06-03-2021
07:51 AM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
I have been using Lacerte since the 1980s. Yesterday, when I opened Intuit Link all of my clients "requests" are missing. Documents are there, but "requests" will not load. I have tried everything. Of course it happens when there is no phone support. Californians are basking in the sun. I will try to call in today. But for God's sake, does anyone have a fix for this or any suggestions?
Its not a computing issue, I have a new 32MB Dell Core i7. No changes have been made to my software or operating system.
Its bad when you are in a virtual meeting with a big client, and cannot access data they uploaded to you. Embarrassing for Lacerte and Link. I have everyone on hold until I can get through to Lacerte today. If anyone has a fix and could let me know it would be much appreciated.
Lance
This discussion has been locked.
No new contributions can be made. You may start a new discussion
here
1 Comment 1
Megan S
Level 1
06-03-2021
10:50 AM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
Yesterday I had the same errors. Today the requests are showing up but have a dialong box next the documents I shared with TP that says "request is locked." I need to delete the doc but no ability to do so. Calling now. GL!
