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Intuit Link Engagement Letters

Level 1

Adding my engagement letter to intuit link template and I learned if you use the placeholder $client_name$, the client name is inserted with the last name first.  After 2 phone calls to Lacerte (one with obnoxious dogs barking the entire time!), I was told there is NO WORK AROUND?  You cannot insert the first name or the first name first.  Only last name first.  I was told this was due to a recent update.  Does anyone know how to insert the first name?  Or at least the first name first?