Incorrect Tax Calculation in Lacerte

[Help Please]

Lacerte does not correctly calculate State adjustment on US bond interest. When a single payer has bank interest, US bond interest AND accrued interest paid on the US bond.  This has been a known issue for at least 4 years and Lacerte still has not fixed it.

The work around is to enter the payer twice - One entry for the bank interest and one for the US bond interest and accrued interest.

While a program can have tax calculation errors pop up occasionally, I find it alarming that a program does not fix a calculation it knows about (there have been posts about this issue going back to at least 2020).

[IntuitGabi]

Hi @Help Please 
Thanks for the report. You can share this by contacting support for help. You can also send a Service Request to Lacerte so we can review exactly what you're seeing. Make sure to attach a client file (you can also try linking this URL to the details when you submit). Keep me updated. 
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[Help Please]

I have contacted support but they are unable to fix a program calculation error. Support has said they would pass the issue on (client file was provided). Since this has been a known issue for multiple years requests and notifications appear to be going into a black hole. It's disappointing Lacerte will not fix a tax calculation error.

[IntuitGabi]

Hi @Help Please - Just following up- This case has been reviewed and Lacerte is working as designed. Once there's bank interest (not US bonds) entered, the adjustment moves to reduce that amount. (See the CA results being the same). If you're wanting all the accrued interest against the fed, then split into separate items or use subtraction modifications. Here's a how-to on Sending service requests to Lacerte Support: 
"Contact support by submitting a service request: 

1. Go to the Tools menu.
2. Select Communications.
3. Select Service Requests/Lacerte Email.
   • You can also quickly access this window by selecting the View Service Request History button on the main toolbar.
4. To create a new Service Request, select one of the following options from the dropdown.
   • New Request
   • New Request + Attachment (this will let you attach a client or file)
5. In the New Service Request window, select the applicable Product and Category.
6. Enter your name, email address and subject.
7. In the Details field, enter the details of your issue.
   • If applicable, include the form or schedule, line number(s), results versus expectations, and any supporting documentation you may be referencing.
8. Select Submit. " 
    

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