This does not sound right.
Taxpayer would set up their own account with user name/password or ID.ME at https://www.irs.gov/payments/online-account-for-individuals
This phantom 14 digit number is not from their e-file via Lacerte. That number is a Submission ID which has more numbers and includes alpha characters. SAMPLE 9442032025097000j8tcq
You have clicked a link to a site outside of the Intuit Accountants Community. By clicking "Continue", you will leave the community and be taken to that site instead.