Getting message on my 2016 Lacerte "unable to authenticate your credentials" All other years work fine What is up?

[bgiff46]

What can I do to access the 2016 lACERTE?

[abctax55]

NMI...what happens (or doesn't happen) when you try?
DID you follow George's link?
HAVE you downloaded the software?

[George4Tacks]

@bgiff46 You really should have started a new question. Maybe https://accountants-community.intuit.com/articles/1860308-download-and-install-prior-year-lacerte-ta... will get you started

[George4Tacks · Accepted solution]

https://accountants-community.intuit.com/articles/1867283-unable-to-validate-online-credentials