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See what's trending for the November 15th deadline (Form 990) and resources for the upcoming tax season. View Lacerte Hot Topics.
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E-signatures-customer service
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Ruth1
Level 4
04-27-2021
10:29 AM
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I have now been on the phone with Lacerte for one hour, 25 minutes and 31 seconds trying to get E-signatures still to no avail.
I purchased e-sig through the program yesterday. I see the charge in my bank account. E-sig dashboard does not acknowledge more available.
This exact same thing happened in early March. I ended up being forced to buy the esignatures again and was charged twice. then I had to spend time on the phone again to get my money back.
I have asked that they front me e-sig so I can continue working while they fix this again. no, they don't do that bc they don't even see that I have e-sig on their end. I have been a client for two decades! We are talking about about $132.
Can someone help me or point me in the direction to get this fixed? Exasperated doesn't even begin to cover this.
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Lisa Dewey
Level 3
02-15-2022
03:37 PM
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Hi Ruth, I realize this is a long-shot but did you ever get your duplicate submission resolved? We are having the same problem and I can't get anywhere with Lacerte. They have hung up on me, transferred me and I can't get anywhere. I have been a customer for more than 24 years. So, frustrated.
