Drivers License REJECT

[MarkSpag]

Anyone else getting NY state efile reject for Drivers License, when all input is correct????????

Any solutions??????

[itonewbie]

See these articles for resolution:

https://www.tax.ny.gov/tp/driverlicense.htm

https://kb.drakesoftware.com/Site/Browse/15307/NY-Reject-R1120-Drivers-LicenseState-ID-Number-Format...

[MarkSpag]

ALL IS BEING ENTERED CORRECTLY.  ALL RETURNS ARE BEING REJECTED.

SEEMS LIKE A LACERTE ISSUE - JUST WONDERING IF ANYONE ELSE HAS REPORED IT, OR IS GETTING IT, OR HAS A WORKAROUND.

[itonewbie]

Why are you yelling in CAPS?

What you were given are the official solutions.  Fine if you have verified your client's licenses and yet receive the error.  Something is wrong somewhere and I doubt very much it's Lacerte.

[Ellie1]

I just got the rejects for the Drivers licenses this morning.  Have you heard any solutions?

[malcpa]

Why are ALL Ny returns being REJECTED becasue the Drivers License information is wrong WHEN IT IS RIGHT?????

[itonewbie]

Stop screaming, all you people.  You are not yelling at Intuit, you are shouting at other fellow users who volunteer their time here with no affiliation with or compensation from Intuit, whatsoever.

@IntuitBettyJo @IntuitAustin This is popping up today and it looks like this may not be an isolating problem.  Could you please have the engineers take a look and give us an update?  Thanks!

[cdupreecpa]

received same this morning on my first batch of efiles.  All rejected.  Input is correct.  Seems like a lacerte issue

[Ellie1 · Accepted solution]

Just as an FYI to everyone... I just called and this is a Critical issue - they have brought it to highest priority -reported to tech. team to work on solution.

[MarkSpag]

i was most certainly not yelling - just happened to be in caps at the time 🙂

and btw - it is lacerte

[IntuitBettyJo]

Hi there,

Thanks for pointing this out.  Please subscribe to this post for updates regarding this matter: https://proconnect.intuit.com/community/lacerte-tax-news-updates/discussion/re-drivers-license-rejec...

-Betty Jo 

[jgomeztax]

Please, is this resolved for ProConnect? Same exact issue, when are we safe to re-efile?

[sjrcpa]

 No it is Lacerte.

[itonewbie]

@jgomeztax It should be resolved in ProConnect Tax too.  Earlier this evening, if you were working in ProConnect Tax, you would have prompted to refresh for the new version.  If you were not in at that time, ProConnect Tax will load the latest version when you open it.

[mlm2]

I am experiencing the same thing - it only seems to affect couples who are "Married Filing Separately"  - all Drivers License info is accurate - Fed accepts, New York State rejects -  is there a fix?   I see this was first brought up in February - its April 20!!

[Ellie1]

Hi...  I believe if you remove the drivers license of the spouse, it should allow you to submit.  I had that happen with a married filing separate return last week and that is what I did and it went through fine.

Good luck...

[mlm2]

So far so good...Thank you!

[Ellie1]

Awesome.. Glad they are going now..