Critical diagnostic

[Taxmaster]

With every return I prepare, I'm getting a critical diagnostic that states "direct deposit of refund is disallowed because the return is being filed after November 30, 2020".  Why am I getting this when obviously all 2020 returns are going to be filed after that date?   Anyone else running in to this?

[IntuitBettyJo]

Hi there, 

You can find your answer for most questions on critical diagnostics in our Find My Diagnostic Center. 

Here is the solution you are looking for: https://proconnect.intuit.com/community/lacerte-diagnostics/46723/ta-p/102117 

Cheers! 
Betty Jo 

[abctax55]

@Taxmaster 

There are about a dozen posts on it.... try checking a few of them out.

[IRonMaN]

@IntuitBettyJo  - That is a swell answer, but I'm pretty sure all 2020 returns are going to be filed after November 30, 2020.  Is Intuit not aware of the 5 bazillion posts that have shown up here about that issue?  

[sjrcpa]

Or does Intuit just not care?

[IRonMaN]

😶

[abctax55]

Intuit = 🙈 🙉 🙊

[qbteachmt]

"With every return I prepare"

I'm just guessing, of course, that you prepared and then tried to E-file them, too. All over the forum, the news, and even at the top of this web page you are told e-filing doesn't open until Feb 12th.

Intuit doesn't seem to have updated the program to know it should be considering if a 2020 form has been filed before November 30, 2021.

[Taxmaster]

No, I have not tried to file them - well aware that filing isn't open yet.    This just shows up when I check diagnosis.  

[Taxmaster]

Have not seen any that would solve the problem and get rid of the diagnostic.    

[qbteachmt]

"This just shows up when I check diagnosis."

The recommendation is to keep waiting, because the program isn't fully updated, yet.

[IRonMaN]

"Have not seen any that would solve the problem and get rid of the diagnostic"

We just keep seeing the same problem.  BettyJo is the only Intuit employee joining this discussion so she would be the only one in this discussion that can actually provide a solution or at least tell you when that solution might happen.  But she appears to have left for the day, or the week, or the month, or the rest of tax season so we will have to wait a little longer.

[IntuitBettyJo]

Good Morning All, 

I was unaware that this diagnostic was being populated in the 2020 Tax Program, and see how my response was lacking information.  I will make sure this gets addressed asap. 

Thanks! 
Betty Jo 

[IntuitBettyJo · Accepted solution]

Update - 

For TY20 - This has been corrected on the program update 41.0127, please update to latest version and this will resolve the issue and diagnostic will no longer trigger.

Cheers! 
Betty Jo 

[Taxmaster]

Thank you!   However, I just checked and the diagnostic is still showing up on every return I've prepared so far.    I hope this can be corrected before filing season opens.

[IntuitBettyJo]

That's odd.. have you updated to the most current version? The update was just released yesterday. 

[mgdtax]

This message is showing up for me on a 2019 return I am trying to file today, February 2022.   

Has the 2019 program been fixed?  Or should I just suppress the diagnostic warning?

Thank you

[sjrcpa]

I think when a return is this late (2019 return filed in 2022) IRS won't direct deposit. Client will get a check.