Can't log into 2016....what do I need to do

[IRonMaN · Accepted solution]

What happens when you try?

[msideris]

Our firm has not been able to login since about 8am central time this morning.  We are not able to access 2016-2018 Lacerte.  Our IT company is on the phone with Lacerte but we have not gotten answers yet.  

[sjrcpa]

What error messages do you receive?

[msideris]

there was no error message.  It is a validation error per our IT company.  They got on the phone with Lacerte.  Lacerte posted a fix to this a last week.  Our IT did a repair tool then rebooted our server and now it works.

[msideris]

https://accountants-community.intuit.com/announcements/1821860

[sjrcpa]

Glad you are up and running again.

[IntuitAustin]

This issue may be resolved by running the latest update on the program 

Try going to Start > Lacerte and running the program called 2016 Lacerte Web Setup.

You can do this for 2017 as well.