Can't export client from Lacerte 2022 into DMS

[cookcpa]

When attempting to export a new client from Lacerte 2022 to the most recent version of DMS the following error occurs across all machines: "Unable to launch the Lacerte 2022 tax import. Another instance of DMS may be importing clients from Lacerte 2022 Tax Import at this time, or the Lacerte 2022 Tax Import may not be properly installed. Verify no other instances of DMS are running the Lacerte 2022 Tax Import and try again."

Please advise.

[cookcpa]

Both software's are fully updated on all machines and yet the issue persists.

[George4Tacks · Accepted solution]

CTRL + ALT + DEL to start Task Manager and see if there are other instances of the program running.

If all else fails, RESTART and try again.

I just used DMS to import from 2022 Lacerte

In DMS, Use Help > About DMS to confirm you are version 22.1.0 If not 22, then go to "My Account" and download the latest DMS. When the new year comes, update doesn't do it, you must download and install the new program.