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- added data in the client file and saved. when opening up the clients file the data entry had disappeared. I need help?
added data in the client file and saved. when opening up the clients file the data entry had disappeared. I need help?
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reval
Level 1
Saturday
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clients data disappeared?
2 Comments 2
George4Tacks
Level 15
Sunday
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I would hope that this is a one time occurrence.
What did you do to "save" the data. It should be saved automatically.
If it repeats Contact Support
Answers are easy. Questions are hard!
PuzzlingInGa
Level 2
yesterday
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That happened to me a couple weeks ago... but it was awful. I printed the tax return (it was fine) and mailed it to the client. When I received the signed 8879 forms back and went to electronic file, a quarter of the data I had entered for that tax return was gone! It was horrible. Had to have the client PDF all the data I had mailed back to him. Thank heavens I always look at the 8879 in the computer as a "check it" procedure. It was about mid March if I recall correctly. (there might be a bug somewhere). Due to that issue, I have been over diligent in my check it procedures with every incoming signed 8879.
