Welcome back! Ask questions, get answers, and join our large community of tax professionals.
Showing results for 
Search instead for 
Did you mean: 

2020 Lacerte screen frozen

Level 10

2/24/2021 I'm on the most update version as of yesterday.

This morning, in the S corp Form application, the screen was frozen.   I couldn't even exit.  I've been staring at a Form 1120-S for 30 minutes.  Waiting for Lacerte support...      


I come here for kudos and IRonMaN's jokes.
0 Cheers

This discussion has been locked. No new contributions can be made. You may start a new discussion here

3 Comments 3
Level 15

Right click on the icon (in the task tray) & close the program?

Ctrl + Alt + Delete to start the Task Manager, then shut down Lacerte?

Start button in lower left > power > restart?

Push the button on your computer to restart the whole shebang?

"Tax software is no substitute for a professional tax preparer"
Level 15

If this repeats after the restart try the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-l...

Use the FORCE websetup that it will run. 

Here's wishing you many Happy Returns
0 Cheers
Level 1

hello! Was your issue fixed ? I am.having the exact same problem.with Lacerte. Screen frozen . Called customer service and they went through the tool hub and it still did not get fixed . Any suggestions ? 

0 Cheers