2024 Program Not Opening after trying to install update

[dscott]

Anyone else having this problem?  Customer service told me they are working on it and to try again tomorrow.  Any tax practitioner knows that this is a huge problem.......to not be able to use the program and the solution is check back tomorrow?  Lacerte needs to do better.  

[Michael Johnson]

Absolutely, it has happened to our office twice. Once in March 2025 and again in April 2025. Had to reboot computer and took 45 minutes to get back in. Not cost effective during the busiest time in tax season. Yes, Intuit needs to do better. Absolutely! We are finding that calling and talking to a "representative" gets you nowhere. Today, we finally had to hang up with this simpleton after he became very disrespectful. The specific problem had been reported in early March (Form 1041 (K-1)) input field for property tax (excess deductions) that did not carry properly to individual's Form 1040 Schedule A. The same exact problem happened today. We finally had to over-ride the input in Form 1040, Schedule A (per Intuit's rep) to get it to work. We know now that Lacerte does have a box for input but since it could go to 2 different places on Schedule A, the programmer's solution was to create a diagnostic to tell you that direct input is required. That's called "kick-the-can-down-the-road." Never would this rep admit there was a programming problem. We asked why hadn't this problem been addressed from our March 2025 call (we were promised a call back - none has ever came.) Intuit's high fees and non-responsive support, no ability to talk directly to programmers or management, leaves a VERY bad taste. Yes, Intuit needs to do better.

[Intuit_Ruben]

Thank you both for reporting this, we will take a look and reach out with any findings or solutions. Thanks!