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The following diagnostic is generating:

New York requires a Document ID/State-Issued PIN for the primary taxpayer when Driver's License information has been entered for authentication. The State-Issued PIN is the 8 or 10-digit number on the lower right corner of the license, permit or non-driver ID, or on the back if it was produced after January 28, 2014. If the document has been recently replaced and the replacement has not been received in the mail yet, and you are trying to do an online transaction, the number from the old document won't work. You need to wait for the new document to arrive. On enhanced documents issued after 1/28/2014, the document number begins after 'IDUSA' and is on the back of the document. For more information on New York's driver license requirements, please visit https://www.tax.ny.gov/tp/driverlicense.htm


On Client Information screen 1 - in the Authentication sections for taxpayer and spouse enter the following requirements to address this diagnostic: 1. ID Type need to be either Driver's Licence or State ID 2. A nine to ten alphanumeric entry in the Driver's Licence/State ID # field. I have found that a ten alphanumeric entry worked best. 3. Driver's Licence State selected 4.Issue date 5. Expiration date 6. In the New York Information section further down the Taxpayer 7.Document ID/State Issued PIN must be entered.

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