Welcome back! Ask questions, get answers, and join our large community of tax professionals.

429

429

The following diagnostic is generating:

Electronic payment of balance due or an estimate payment requires a valid daytime phone number. A valid phone number is 10 digits long, including the area code and can not be all zeros. For this return, the work phone number is indicated as the daytime phone number.

Solution:

On screen 1 Client Information scroll down to the to the Taxpayer Contact Information and make a note of the current selection for Daytime Telephone #. If it's set to 'Work' ensure there is a ten digit phone number in the 'Work Telephone #' line 2 lines above. If it's set to 'Home' ensure there is a ten digit phone number in the 'Home Telephone #' line 3 lines above. If it's set to 'Mobile' ensure there is a ten digit phone number in the 'Mobile Phone' line 1 line below.

 

Labels (2)