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"This file is currently locked by another user" in the 2020 hosted version of Proseries

Level 1

This is in the 2020 hosted right networks version and gives me this message on the business files that were transferred from 2019.  The individuals are fine and open with no problem.

I spent an hour and 45 minutes on the phone with help desk and she didn't have any idea and then was disconnected.  

Please help!

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2 Comments 2
Level 3

I remember this happened to me one before. One computer was not able to open the file and the other five computers were able to open the file just fine. 

What I did was, I updated it and its works. Dont update from proseries.

You need to go to windows >>> Proseries (what ever year for that file) >>> Proseries updates. Then restart your computer. 

You might want to try that and hope it will work for you. 


Jimmy Wick
Level 1

I hope by now you issue is being solved.

But if Someone else faces the same issue, You can try these steps:

  • Go to HomeBase from the top menu (between Tools and Update)
  • Click on HomeBase Tune-Up.
  • Click Yes on the next window.
  • ProSeries will close, click OK on the next window confirming the process is complete.
  • ProSeries should open automatically.

J Wick

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