Clients number one complaint after a tax return is submitted is that their banking information either is wrong, or they have closed that bank account. These complaints put the tax preparer in a precarious position, not knowing whether to accept blame for not getting a confirmation or push it on the client by saying I sent you a copy to review before we e-filed. To avoid this awkward position, Intuit should make a standard letter titled "Client Refund/Withdrawal Banking Information" where that is separately printed and attached to the client reviewing documents to sign & return before the taxes can be e-filed to confirm their banking information. The nature of the letter, as an example, can take the form such as "
Dear <@FDITPSalut>,
The information below is used to deposit your refund or to pay any amount due. If you have provided incorrect information, or you have closed the account, you are responsible.
PLEASE VERIFY BANK INFORMATION
1. Bank Name 2. Bank Routing Transit Number 3. Bank Account Number 4. Bank Account Type
Why that, when you can print what you have keyed for taxpayer to look over and confirm? You originally asked them to provide their banking info (which they did) and having them to confirm has 2 benefits: (1) to verify what you have keyed matches their bank account they provided to you, and (2) for them to confirm for the last time if that is the account they want to use. I won't put my clients through having them to re-write something they have already provided. If you have ever used other software such as DRAKE, etc., you would understand what I suggested. ProSeries is behind!
Clients do not want banking information sent via email or easily seen on open document. Can only the last 4 digits of routing number and account number be shown both in letter options and on return.
You can customize your ProSeries client letter to indicate refund/payment via mail or direct deposit/debit and the bank info. State that it's the client's responsibility to actually READ their client letter to verify for themselves. And how many clients ready their client letter? ....crickets....
(What is an open document? Not if you send a secured tax return to client.)
The custom letter prints out the entire number, I was hoping only last 4 digits would show. Some clients are old school and print out hard copies for their files. In addition, if return copies are needed, for example, for loans they don't the returns to be left out in the "open" with entire bank info showing or saved in a loan application file.
Just on my wish list. I know they can't all be granted!
Anonymous
04-21-202504:03 PM
04-21-202504:03 PM
Thanks for the idea. We are changing the status to "Open for voting".
Continue to vote and comment on enhancements by going to the Idea Exchange Home page and select "Status": Open for voting, "Sort by": Most Popular.>> ProSeries Idea Exchange
