I am wondering if you should reinstall the program.  I've had to do that a couple times this season already, and it seems to work.

I haven't had your particular problem at hand, but if you are supposed to get auto updates and you aren't, a reinstall may fix it.  I had an auto update yesterday, I believe. 

Lacerte customer "support" is absolutely useless.  They're nice enough, but completely unhelpful and a gross waste of time. I just don't think they have had the proper training.