I have a client who just told me she has not received her 2019 refund or any stimulus checks. It's a rather substantial refund as she is a single mom with 3 children. Her income consists of a part time w2 job and alimony. Her refund consisted of the EIC, child tax credit and the American Opp. Credit. She has received no inquiries from the IRS and cannot reach anyone for help. Are their any resources I have as her preparer to help find out the status of this?

Thank you.