Intuit has eliminated the ability to report a problem via email through the program.  I tried that early on in this disaster and both times received an email back stating the following:

"Thank you for contacting the EasyACCT Support Email. To ensure you receive the most immediate and personalized assistance possible, we are focusing our in-product support efforts on our dedicated phone support channel. We have transitioned away from using email for support inquiries. For all questions and assistance, we encourage you to please call EasyACCT Support directly at 1-866-220-0488 . You can find the most up-to-date contact information, including our direct phone number, here: How to contact EasyACCT for help   For quick answers, tips, and peer advice, you can always visit the community:  EasyACCT Community and Support Articles Site  We believe this shift will help us deliver faster, higher-quality support in real-time. We sincerely apologize for any inconvenience this transition may cause. Thank you for being a valued EasyACCT customer.

The issue with eliminating the email option is that I either have to call and possibly wait on hold for an hour or longer OR try to post something here that SOMEONE at Intuit will HOPEFULLY see and MAYBE pass on to the development team.  This is NOT personalized service nor is it immediate.  Intuit has a FEW people that answer the phone that can help.  Most are completely clueless.  A community is great to answer software questions, but isn't that Intuit's job not other customers of Intuit?  Maybe I should try to have my clients email other clients to get tax and accounting answers?!?!?!?  That would save me hours and hours during tax season.  What a concept!!