Updated: 04/04/24
ProConnect Tax offers a way to get the Help you need, and new channels for Contacting Support right inside your product. Live Chat has been replaced by an Assistant.
What is the Assistant?
The Assistant will help find answers to most common tax and product questions. The more frequently you interact with the Assistant, the faster it learns, and we can quickly improve the answers available to you.
The Assistant can be accessed 24/7. Callbacks and Chat are available within our normal support hours.
See the attached image to see how to find the Assistant in ProConnect:
