I have unused returns that were paid for, and I can't use now due to clients cancelling their tax return preparations due to economic stress due to COVID.  Intuit says I am not allowed a refund for the prepaid amount that I paid in advance.  

This seems very unfair,  but they refused to let me talk to a supervisor about this.  Has anyone else had this issue, and possibly had a fair resolution from Intuit?

I would think that if we prepay for a service that will not be used, it should be refunded.